Doing Business

Upcoming Training Courses

Customer-Focused Communication and Listening Skills

Wednesday, March 16, 2022 | 8:00 a.m. – 12:00 p.m. | $99 per person

Organizations today need customer service personnel with effective communication skills, and the ability to clearly send and receive messages to and from their customers. In this workshop, you’ll learn how to effectively communicate verbally and nonverbally as well as how to listen for maximum understanding. You can expect to leave this workshop with a better understanding of your own communication strengths and opportunities as well as practical ideas for improving your own communication with your customers.

Writing Effective Customer Service Emails

Wednesday, April 13, 2022 | 8:00 a.m. – 12:00 p.m. | $99 per person

Billions of emails are sent each day around the world, and employees of most organizations spend a good portion of their days processing email. The ability to write clear, concise, and effective emails that get the desired results is a key skill needed in all organizations. This skill-set is extremely important in a customer service role. In this workshop, you’ll learn the keys to writing effective customer service emails using multiple examples and hands-on activities. 

Ethics in Leadership

Thursday, April 21, 2022 | 8:00 a.m. – 12:00 p.m. | $99 per person

Ethical leaders are concerned for the greater good, are honest and straightforward, strive for fairness, show respect for the individual, and take responsibility for their decisions. They also serve as role models in their organization. Evidence also suggests that over time, “ethical” organizations outperform those that do not operate ethically. In this workshop, you’ll learn why ethics are important in organizations and how ethical leaders behave on a daily basis. You’ll also evaluate real-world workplace situations from an ethical standpoint.

Kaizen Facilitation Training: Learn to Run a Kaizen Event

Thursday, May 12, 2022 | 8:00 a.m. – 4:00 p.m. | $295 per person

A Kaizen event, sometimes referred to as a Kaizen blitz, is a focused short-term project to improve a process.  Tools implemented during a Kaizen event include value stream mapping, 5S, and TMP. In this workshop, you will learn how to facilitate and implement Kaizen events within your organization.

Building Self-Confidence and Trust in a Customer Service Role

Wednesday, May 18, 2022 | 8:00 a.m. – 12:00 p.m. | $99 per person

Self-confidence is a critical trait for every customer service representative to possess in the right balance. Trust is the glue that holds every customer relationship together. While trust is a simple thing, it is not always easy to accomplish with customers, especially in the beginning. In this course, participants will learn reliable principles and methods for building trust that every customer service representative can use. Participants will have the opportunity to select the key skills that they can practice to gain the ease of genuine self-confidence and use reliable methods for building trust with customers.

Inclusion, Diversity, Equity and Access

Thursday, May 19, 2022 | 8:00 a.m. – 12:00 p.m. | $99 per person

Companies are focusing more on the critical role and value the workforce plays in the success of their organizations. Leaders and employees need to recognize that they all have to work together as a diverse, cohesive team to achieve top-level organizational performance. Inclusion, Diversity, Equity, and Access (IDEA) plays a role in helping us work more effectively as a team and thus as an organization. This course helps you understand how our brains work when it comes to unconscious biases and how to overcome those biases to be a more productive team.

Combined Standard Work and Error Proofing Techniques

Thursday, June 9, 2022 | 8:00 a.m. – 4:00 p.m. | $295 per person

Error Proofing
In our management overview, we’ll introduce the concept of error proofing and poka yoke, and talk about the types of error-proofing opportunities & categories.

Standard Work
In our half-day program, we’ll talk about takt time (the time needed to produce a product at a rate equal to the  pace of sales; standard work sequence (the order in which a worker performs tasks) and standard in-process inventory (minimum number of parts required to keep a process moving).

Managing Stress in the Customer Service Arena

Wednesday, June 15, 2022 | 8:00 a.m. – 12:00 p.m. | $99 per person

Today’s customer service representatives typically have a lot to do and too little time to do it, a situation that commonly leads to stress. In this workshop, you’ll learn about how stress affects the body, and learn how to assess your own stress level. You’ll also learn tools for identifying sources of stress and learn proven techniques for managing stress.

Time Management and Customer Service

Wednesday, July 13, 2022 | 8:00 a.m. – 12:00 p.m. | $99 per person

The customer service environment is complex and demanding, which can make it difficult to get things done. However, as a customer service representative, how you spend your time directly affects the business and customer relationships. In this workshop, you’ll learn tools and techniques you can implement immediately that will help you get things done, making you a more valuable resource to your organization and to your customers.

Total Productive Maintenance

Thursday, July 21, 2022 | 8:00 a.m. – 4:00 p.m. | $295 per person

Total productive maintenance (TPM) is a structured approach to equipment maintenance that strives to achieve perfect production: zero unplanned equipment failures, zero small stops or slow running, zero defects, and zero accidents. It involves personnel at all levels in the organization, including operators, maintenance personnel, and leadership.

Positioning our community for growth! Some of the following services are provided through on-site training/analysis projects and workshops:

• Cyber Security Compliance
• Energy Efficiency & Sustainability
• Internal Auditor Training (IATF)
• Leadership Development
• Lean Manufacturing
• Lean Office
• Quality Improvement
• Quality Systems (ISO)
• Six Sigma
• Supply Chain Services
• Training Within Industry (TWI)

Next Level Jobs—part of Governor Holcomb’s Next Level Indiana agenda—aims to equip working-age Hoosiers and Indiana employers with the training and skills they need to succeed in the 21st Century economy. Developed in partnership by the Governor, the Indiana Commission for Higher Education, and the Indiana Department of Workforce Development with support from the Indiana General Assembly, Next Level Jobs features two targeted grant programs:

• Workforce Ready Grant program for working-age Hoosiers
• Employer Training Grant program for Indiana employers
• Rapid Recovery Program Expansion