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Doing Business

Training Opportunities

Delivered By

Hosted By
Economic Development Corporation of Elkhart County

Positioning our community for growth! Some of the following services are provided through on-site training/analysis projects and workshops:

  • Cyber Security Compliance
  • Energy Efficiency & Sustainability
  • Internal Auditor Training (IATF)
  • Leadership Development
  • Lean Manufacturing
  • Lean Office
  • Quality Improvement
  • Quality Systems (ISO)
  • Six Sigma
  • Supply Chain Services
  • Training Within Industry (TWI)

Next Level Jobs—part of Governor Holcomb’s Next Level Indiana agenda—aims to equip working-age Hoosiers and Indiana employers with the training and skills they need to succeed in the 21st Century economy. Developed in partnership by the Governor, the Indiana Commission for Higher Education, and the Indiana Department of Workforce Development with support from the Indiana General Assembly, Next Level Jobs features two targeted grant programs:

 

Substitutions & Cancellations

Substitutions may be made at any time prior to the class. Please notify the EDC of Elkhart County the substitute’s name prior to the day of class.

Cancellations  must be submitted 10 business days prior to start of workshop date in order to receive a full refund. Those cancelling within 5-9 business days prior to start of workshop will be assessed a 15% charge.

No refund will be issued for cancellations less than 5 business days prior to start of workshop.

A full refund of registration fees will be made if Purdue MEP exercises its right to cancel the program. 

Thanks to the Sponsorship of

Upcoming Training Courses

Six Sigma Green Belt with Minitab Training

February 17, 24, March 3, 10, 17, 24

$2200 per person inclusive of 6-month Minitab license
Hosted by the Elkhart EDC, Delivered by Purdue MEP

Registration deadline:  Feb. 14

Purdue MEP’s Six Sigma Green Belts are trained in a subset of Black Belt tools and methodologies. Our Six Sigma Green Belt program consists of a six-day curriculum. The curriculum is currently provided electronically via electronic file-sharing or via a Purdue MEP-issued USB drive. Pre-printed materials can be purchased for an additional fee during the registration process. 

Appropriate For: Employees at all levels of an organization.

You Will Learn: Green Belt Body of Knowledge  |  https://mep.purdue.edu

    Customer-Focused Communication and Listening Skills

    Wednesday, March 16, 2022 | 8:00 a.m. – 12:00 p.m. | $99 per person

    Organizations today need customer service personnel with effective communication skills, and the ability to clearly send and receive messages to and from their customers. In this workshop, you’ll learn how to effectively communicate verbally and nonverbally as well as how to listen for maximum understanding. You can expect to leave this workshop with a better understanding of your own communication strengths and opportunities as well as practical ideas for improving your own communication with your customers.

      Writing Effective Customer Service Emails

      Wednesday, April 13, 2022 | 8:00 a.m. – 12:00 p.m. | $99 per person

      Billions of emails are sent each day around the world, and employees of most organizations spend a good portion of their days processing email. The ability to write clear, concise, and effective emails that get the desired results is a key skill needed in all organizations. This skill-set is extremely important in a customer service role. In this workshop, you’ll learn the keys to writing effective customer service emails using multiple examples and hands-on activities. 

        Ethics in Leadership

        Thursday, April 21, 2022 | 8:00 a.m. – 12:00 p.m. | $99 per person

        Ethical leaders are concerned for the greater good, are honest and straightforward, strive for fairness, show respect for the individual, and take responsibility for their decisions. They also serve as role models in their organization. Evidence also suggests that over time, “ethical” organizations outperform those that do not operate ethically. In this workshop, you’ll learn why ethics are important in organizations and how ethical leaders behave on a daily basis. You’ll also evaluate real-world workplace situations from an ethical standpoint.

        Kaizen Facilitation Training: Learn to Run a Kaizen Event

        Thursday, May 12, 2022 | 8:00 a.m. – 4:00 p.m. | $295 per person

        A Kaizen event, sometimes referred to as a Kaizen blitz, is a focused short-term project to improve a process.  Tools implemented during a Kaizen event include value stream mapping, 5S, and TMP. In this workshop, you will learn how to facilitate and implement Kaizen events within your organization.

          Building Self-Confidence and Trust in a Customer Service Role

          Wednesday, May 18, 2022 | 8:00 a.m. – 12:00 p.m. | $99 per person

          Self-confidence is a critical trait for every customer service representative to possess in the right balance. Trust is the glue that holds every customer relationship together. While trust is a simple thing, it is not always easy to accomplish with customers, especially in the beginning. In this course, participants will learn reliable principles and methods for building trust that every customer service representative can use. Participants will have the opportunity to select the key skills that they can practice to gain the ease of genuine self-confidence and use reliable methods for building trust with customers.

            Inclusion, Diversity, Equity and Access

            Thursday, May 19, 2022 | 8:00 a.m. – 12:00 p.m. | $99 per person

            Companies are focusing more on the critical role and value the workforce plays in the success of their organizations. Leaders and employees need to recognize that they all have to work together as a diverse, cohesive team to achieve top-level organizational performance. Inclusion, Diversity, Equity, and Access (IDEA) plays a role in helping us work more effectively as a team and thus as an organization. This course helps you understand how our brains work when it comes to unconscious biases and how to overcome those biases to be a more productive team.

            Combined Standard Work and Error Proofing Techniques

            Thursday, June 9, 2022 | 8:00 a.m. – 4:00 p.m. | $295 per person

            Error Proofing
            In our management overview, we’ll introduce the concept of error proofing and poka yoke, and talk about the types of error-proofing opportunities & categories.

            Standard Work
            In our half-day program, we’ll talk about takt time (the time needed to produce a product at a rate equal to the  pace of sales; standard work sequence (the order in which a worker performs tasks) and standard in-process inventory (minimum number of parts required to keep a process moving).

             

            Managing Stress in the Customer Service Arena

            Wednesday, June 15, 2022 | 8:00 a.m. – 12:00 p.m. | $99 per person

            Today’s customer service representatives typically have a lot to do and too little time to do it, a situation that commonly leads to stress. In this workshop, you’ll learn about how stress affects the body, and learn how to assess your own stress level. You’ll also learn tools for identifying sources of stress and learn proven techniques for managing stress.

              Time Management and Customer Service

              Wednesday, July 13, 2022 | 8:00 a.m. – 12:00 p.m. | $99 per person

              The customer service environment is complex and demanding, which can make it difficult to get things done. However, as a customer service representative, how you spend your time directly affects the business and customer relationships. In this workshop, you’ll learn tools and techniques you can implement immediately that will help you get things done, making you a more valuable resource to your organization and to your customers.

                Total Productive Maintenance

                Thursday, July 21, 2022 | 8:00 a.m. – 4:00 p.m. | $295 per person

                Total productive maintenance (TPM) is a structured approach to equipment maintenance that strives to achieve perfect production: zero unplanned equipment failures, zero small stops or slow running, zero defects, and zero accidents. It involves personnel at all levels in the organization, including operators, maintenance personnel, and leadership.

                  Responding to Customer Complaints

                  Wednesday, August 10, 2022 | 8:00 a.m. – 12:00 p.m. | $99 per person

                  Part of being in a customer service role is dealing with customer complaints, and how complaints are handled in your workplace can have lasting effects. In this workshop, you’ll learn why customers complain and techniques for effectively dealing with complaints in the customer service environment.

                  Cellular Flow Manufacturing

                  Thursday, August 18, 2022 | 8:00 a.m. – 4:00 p.m. | $295 per person

                   This hands-on course teaches how to link and balance manufacturing operations to reduce lead times, minimize work-in-progress (WIP) optimize floor space usage and improve productivity. The instructor will lead participants through a proven and reliable methodology for designing and implementing work cells.

                  Conflict Resolution Skills in Customer Service

                  Wednesday, September 14, 2022 | 8:00 a.m. – 12:00 p.m. | $99 per person

                  Conflict is a common problem in any organization. Often, customer service representatives are uncomfortable dealing with conflict because they do not have a process that keeps emotions under control. The good news is that an understanding of conflict, why it occurs, and how to manage it can help you turn a conflict situation into a positive opportunity for improvement and better customer service. Participants will have the opportunity to identify the key skills that they can practice to improve their ability to handle conflict in a productive way, that will make happy, long-lasting customers.

                    Set-Up Reduction / Quick Changeover

                    Thursday, September 15, 2022 | 8:00 a.m. – 4:00 p.m. | $295 per person

                    Quick changeover is a lean manufacturing technique that can improve manufacturing efficiency by significantly decreasing changeover time. Quicker changeovers can reduce manufacturing costs and increase flexibility. In this workshop, you’ll learn the fundamentals of set-up reduction in applying quick-change thinking to any type of setup or industry. This training focuses on attaining quick changeover through the systematic elimination of the internal components of a setup, while streamlining the final procedure.

                      Pull-Kanban Systems Basic

                      Thursday, October 13, 2022 | 8:00 a.m. – 4:00 p.m. | $295 per person

                      Learn how to control resources in a production process by replacing only what have been consumed. Introduces the principles of Pull systems/Kanban, applies them in a lifelike simulation and demonstrates how they can be applied to a variety of manufacturing situations.

                      Training Opportunities

                      Delivered By

                      Hosted By
                      Economic Development Corporation of Elkhart County

                      Thanks to the Sponsorship of

                      Positioning our community for growth! Some of the following services are provided through on-site training/analysis projects and workshops:

                      • Cyber Security Compliance
                      • Energy Efficiency & Sustainability
                      • Internal Auditor Training (IATF)
                      • Leadership Development
                      • Lean Manufacturing
                      • Lean Office
                      • Quality Improvement
                      • Quality Systems (ISO)
                      • Six Sigma
                      • Supply Chain Services
                      • Training Within Industry (TWI)

                      Next Level Jobs—part of Governor Holcomb’s Next Level Indiana agenda—aims to equip working-age Hoosiers and Indiana employers with the training and skills they need to succeed in the 21st Century economy. Developed in partnership by the Governor, the Indiana Commission for Higher Education, and the Indiana Department of Workforce Development with support from the Indiana General Assembly, Next Level Jobs features two targeted grant programs:

                       

                      Substitutions & Cancellations

                      Substitutions may be made at any time prior to the class. Please notify the EDC of Elkhart County the substitute’s name prior to the day of class.

                      Cancellations  must be submitted 10 business days prior to start of workshop date in order to receive a full refund. Those cancelling within 5-9 business days prior to start of workshop will be assessed a 15% charge.

                      No refund will be issued for cancellations less than 5 business days prior to start of workshop.

                      A full refund of registration fees will be made if Purdue MEP exercises its right to cancel the program. 

                      Our Mission

                      Our Mission is to create an economically vibrant community by recruiting, retaining, and strengthening our economic base; being a catalyst for diversification, innovation, and economic change.

                      Our Vision

                      The EDC of Elkhart County will leverage our entrepreneurial spirit, expertise and regional resources to develop a more prosperous community through a diversified, resilient and knowledge based economy.

                      Follow Us

                      Commercial Brokers / Realtors

                      Our Location

                      300 NIBCO Parkway, Suite 201
                      Elkhart, IN 46516
                      Toll Free: 877-535-1002
                      Phone: 574-293-JOBS (5627)
                      Fax: 574-343-2951
                      edc@elkhartcountybiz.com

                      Upcoming CLASSES

                      CONTACT US