Thursday, October 21, 2021 | 8:00 a.m. – Noon | $99.00
The customer service environment is complex and demanding, which can make it difficult to get things done. However, as a customer service representative, how you spend your time directly affects the business and customer relationships. In this workshop, you’ll learn tools and techniques you can implement immediately that will help you get things done, making you a more valuable resource to your organization and to your customers.
Tuesday, November 10, 2021 | 8:00 a.m. – Noon | $99.00
Part of being in a customer service role is dealing with customer complaints, and how complaints are handled in your workplace can have lasting effects. In this workshop, you’ll learn why customers complain and techniques for effectively dealing with complaints in the customer service environment.
Wednesday, November 17, 2021 | 8:00 a.m. – 4:00 p.m. | $199.00
Geometric dimensioning and tolerancing (GD&T) is a symbolic language that is used on engineering drawings to specify features of a part, including the size, shape, form, and orientation. GD&T was created to improve quality, reduce cost, and ensure that mating parts are assembled properly.
In this course, participants will learn the language of GD&T, interpret GD&T drawings, and perform hands-on exercises to practice what they have learned.
Wednesday, December 1, 2021 & Thursday, December 2, 2021 | 8:00 a.m. – 4:00 p.m. | $398.00
In this two-day workshop, you’ll gain the knowledge and skills you need to audit your quality system to the ISO 9001:2015 standard. Course topics include updates the ISO 9001 standard, requirements, auditing principles, and conducting effective audits. You’ll also get hands-on practice using auditing tools and techniques and have ample opportunities to get answers to questions you have about conducting ISO audits.
Thursday, December 9, 2021 | 8:00 a.m. – Noon | $99.00
Conflict is a common problem in any organization. Often, customer service representatives are uncomfortable dealing with conflict because they do not have a process that keeps emotions under control. The good news is that an understanding of conflict, why it occurs, and how to manage it can help you turn a conflict situation into a positive opportunity for improvement and better customer service. Participants will have the opportunity to identify the key skills that they can practice to improve their ability to handle conflict in a productive way, that will make happy, long-lasting customers.