Effective Communication & Listening

Thursday, August 12, 2021 | 8:00 a.m. – Noon | $99.00

Organizations today want employees with effective communication skills, or the ability to clearly send and receive messages to and from others. In this workshop, you’ll learn how to effectively communicate verbally and nonverbally as well as how to listen for maximum understanding. You can expect to leave this workshop with a better understanding of your own communication strengths and opportunities and well as practical ideas for improving your own communication.

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Writing Effective Customer Service Emails

Tuesday, August 17, 2021 | 8:00 a.m. – Noon | $99.00

Billions of emails are sent each day around the world, and employees of most organizations spend a good portion of their days processing email. The ability to write clear, concise, and effective emails that get the desired results is a key skill needed in all organizations. This skill-set is extremely important in a customer service role. In this workshop, you’ll learn the keys to writing effective customer service emails using multiple examples and hands-on activities.

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Leading & Coaching for Superior Performance – Delivered in Spanish

Thursday, August 19, 2021 | 1:00 p.m. – 5:00 p.m. | $99.00

Modern manufacturing practices have required leaders to transition from a traditional style of top-down supervision into leaders who can lead and coach individuals and teams for improved performance. The essence of a successful leader is the person who can make sure that the work gets done while developing individuals and the teams at the same time. In this course, participants will learn effective processes for leading and coaching individuals and teams. Participants will have the opportunity to select the key skills that they can practice on the job to get the best performance possible from the individuals and teams they lead.

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Additive Manufacturing- A No Charge Webinar

Wednesday, August 25, 2021 | 11:00 a.m. – Noon | No Charge

How 3D Printing Complements Lean Manufacturing

3D Printing, along with its best practices for design, inherently abides by many Lean-based principles. Overproduction, Extra-Processing, and Inventory are 3 of the wastes that 3D Printing can tackle in your organization’s path to Lean.

We’ll discuss some of the foundational technologies, newer developments in software and materials, as well as applications using 3D Printing that will spark some ideas of your own.

Join us for a presentation by Purdue MEP’s Kyle Squillace as he presents the situations and applications best suited for utilizing 3D Printing in your facility.

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Becoming a Leader

Thursday, September 2, 2021 | 8:00 a.m. – Noon | $99.00

Effective leadership is a key component to organizational success. But what does it mean to lead effectively?

In this workshop, you’ll learn the keys to effective leadership and assess your own leadership strengths and weaknesses.

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Building Self-Confidence and Trust in a Customer Service Role

Thursday, September 9, 2021 | 8:00 a.m. – Noon | $99.00

Self-confidence is a critical trait for every customer service representative to possess in the right balance. Trust is the glue that holds every customer relationship together. While trust is a simple thing, it is not always easy to accomplish with customers, especially in the beginning. In this course, participants will learn reliable principles and methods for building trust that every customer service representative can use. Participants will have the opportunity to select the key skills that they can practice to gain the ease of genuine self-confidence and use reliable methods for building trust with customers.

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Building Self-Confidence & Trust

Thursday, September 23, 2021 | 8:00 a.m. – Noon | $99.00

It has been said that a true leader has no fear. Self-confidence is a critical trait for every leader to possess in the right balance. Trust is the glue that holds every relationship together. While trust is a simple thing, it is not always easy to accomplish. In this course, participants will learn reliable principles and methods for building trust that every leader can use. Participants will have the opportunity to select the key skills that they can practice to gain the ease of genuine self-confidence and use reliable methods for building trust with others.

Register Online


Managing Stress in a Customer Service Arena

Thursday, September 30, 2021 | 8:00 a.m. – Noon | $99.00

Today’s customer service representatives typically have a lot to do and too little time to do it, a situation that commonly leads to stress. In this workshop, you’ll learn about how stress affects the body, and learn how to assess your own stress level. You’ll also learn tools for identifying sources of stress and learn proven techniques for managing stress.

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Managing Stress

Thursday, October 14, 2021 | 8:00 a.m. – Noon | $99.00

Today’s managers typically have too much to do and too little time to do it, a situation that commonly leads to stress. In this workshop, you’ll learn about how stress affects the body and assess your own stress level. You’ll also learn tools for identifying sources of stress and learn proven techniques for managing stress.

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Time Management and Customer Service

Thursday, October 21, 2021 | 8:00 a.m. – Noon | $99.00

The customer service environment is complex and demanding, which can make it difficult to get things done. However, as a customer service representative, how you spend your time directly affects the business and customer relationships. In this workshop, you’ll learn tools and techniques you can implement immediately that will help you get things done, making you a more valuable resource to your organization and to your customers.

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Leading & Coaching Superior Performance

Thursday, November 4, 2021 | 8:00 a.m. – Noon | $99.00

Modern manufacturing practices have required leaders to transition from a traditional style of top-down supervision into leaders who can lead and coach individuals and teams for improved performance. The essence of a successful leader is the person who can make sure that the work gets done while developing individuals and the teams at the same time. In this course, participants will learn effective processes for leading and coaching individuals and teams. Participants will have the opportunity to identify the key skills that they can practice on the job to get the best performance possible from the individuals and teams they lead.

Register Online


Responding to Customer Complaints

Tuesday, November 10, 2021 | 8:00 a.m. – Noon | $99.00

Part of being in a customer service role is dealing with customer complaints, and how complaints are handled in your workplace can have lasting effects. In this workshop, you’ll learn why customers complain and techniques for effectively dealing with complaints in the customer service environment.

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Team Building in Manufacturing

Thursday, November 18, 2021 | 8:00 a.m. – Noon | $99.00

Teamwork is recognized as an important aspect of modern manufacturing. It is well known that people working together can accomplish more than individuals working in isolation. This session provides practical methods to help teams become more effective and successful. Once you understand basic team dynamics, you’ll be able to recognize specific areas where teams need help and you’ll have sound methods to help them improve. You’ll also have the opportunity to select key skills that you can practice to improve the team performance.

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Conflict Resolution Skills in Customer Service

Thursday, December 9, 2021 | 8:00 a.m. – Noon | $99.00

Conflict is a common problem in any organization. Often, customer service representatives are uncomfortable dealing with conflict because they do not have a process that keeps emotions under control. The good news is that an understanding of conflict, why it occurs, and how to manage it can help you turn a conflict situation into a positive opportunity for improvement and better customer service. Participants will have the opportunity to identify the key skills that they can practice to improve their ability to handle conflict in a productive way, that will make happy, long-lasting customers.

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Managing Across Generations

Thursday, December 16, 2021 | 8:00 a.m. – Noon | $99.00

In the next 10 years, half of the work force will be made up of those identified as the millennial generation. Retiring Baby Boomers will be leaving the leadership ranks with more spaces than the Gen-Xers can fill and the work load will fall on the Gen-Y’s. This workshop explores the general perceived differences between the employees from the different generations in communication, workplace improvement, and employee effectiveness.

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Leadership Through Change

Thursday, January 6, 2022 | 8:00 a.m. – Noon | $99.00

As the saying goes, “change is the only constant in life.” This is especially true in today’s competitive business environment, where organizations must constantly adapt and improve to maintain a competitive edge. In this course, you’ll learn about how change affects both our personal and organizational lives and the organizational issues that impact change. We’ll also examine the techniques for driving organizational change and how to make that change meaningful for both the supervisor and the employee. The overall goal:  better equip yourself to successfully navigate the changes you face every day at work.

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Productive Conflict Resolution

Thursday, January 27, 2022 | 8:00 a.m. – Noon | $99.00

Conflict is a common problem in any organization that has people.  Often, leaders are uncomfortable dealing with conflict because they do not have a process that keeps emotions under control.  The good news is that an understanding of conflict, why it occurs, and how to manage it can help you turn a conflict situation into a positive opportunity for improvement.  Participants will also have the opportunity to identify the key skills that they can practice to improve their ability to handle conflict in a productive way.

Register Online