Productive Conflict Resolution

Date(s) – June 3, 2020
8:00 am – 12:00 pm

EDC of Elkhart County


Conflict . . . a common problem in any organization that has people. Often, leaders are uncomfortable dealing with conflict because they do not have a process that keeps emotions under control. The good news is that an understanding of conflict, why it occurs, and how to manage it can help you turn a conflict situation into a positive opportunity for improvement.   Participants will have the opportunity to identify the key skills that they can practice to improve their ability to handle conflict in a productive way.



– Explain why conflict occurs.

– Recognize effective and ineffective ways of handling conflict.

– Apply the correct conflict style to use when in various conflict situations.

– Apply knowledge of the three stages of conflict to prevent unnecessary escalations.

– Explain how listening styles can affect conflict resolution.

– List best practices for mediating and directly confronting employees.


Ticket Type Price Spaces
Productive Conflict Resolution, June 3, 2020
Productive Conflict Resolution

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