Productive Conflict Resolution

Date/Time
Date(s) – May 24, 2018
8:00 am – 12:00 pm

Location
EDC of Elkhart County

Categories
No Categories


Conflict is a common problem in any organization that has people. Often, leaders are uncomfortable dealing with conflict because they do not have a process that keeps emotions under control. The good news is that an understanding of conflict, why it occurs, and how to manage it can help you turn a conflict situation into a positive opportunity for improvement. Participants will also have the opportunity to identify the key skills that they can practice to improve their ability to handle conflict in a productive way.
Objectives:

  • Explain why conflict occurs.
  • Recognize effective and ineffective ways of handling conflict.
  • Apply the correct conflict style to use when in various conflict situations.
  • Apply knowledge of the three stages of conflict to prevent unnecessary escalations.
  • Explain how listening styles can affect conflict resolution.
  • Plan for hands-on application steps to practice key skills to deal with conflict situations.

Bookings

Registration is closed for this event.

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