Date(s) – November 9, 2021
8:00 am – 12:00 pm
EDC of Elkhart County
Part of being in a customer service role is dealing with customer complaints, and how complaints are handled in your workplace can have lasting effects. In this workshop, you’ll learn why customers complain and techniques for effectively dealing with complaints in the customer service environment.
– Explain why customers complain.
– Summarize the three types of complaining.
– Identify techniques for handling each type of complaining.
– Describe how to resolve a customer complaint effectively.
Intended Audience: New and existing Customer Service and Sales Representatives who want to develop or improve their ability to respond to customer complaints. Also suitable for experienced client-facing individuals who are in need of new practical ideas for responding to complaints.
Workshop Length: 4 hours