Responding to Customer Complaints

Date/Time
Date(s) – November 9, 2021
8:00 am – 12:00 pm

Location
EDC of Elkhart County

Categories


Part of being in a customer service role is dealing with customer complaints, and how complaints are handled in your workplace can have lasting effects. In this workshop, you’ll learn why customers complain and techniques for effectively dealing with complaints in the customer service environment.

 

Learning Objectives:
– Explain why customers complain.
– Summarize the three types of complaining.
– Identify techniques for handling each type of complaining.
– Describe how to resolve a customer complaint effectively.

 

Intended Audience: New and existing Customer Service and Sales Representatives who want to develop or improve their ability to respond to customer complaints. Also suitable for experienced client-facing individuals who are in need of new practical ideas for responding to complaints.

 

Workshop Length: 4 hours

Bookings



Ticket Type Price Spaces
Responding to Customer Complaints, Nov. 9, 2021
Responding to Customer Complaints, Nov. 9, 2021
$99.00













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