Writing Effective Customer Service Emails


Date(s) - April 13, 2022
8:00 am - 12:00 pm

Economic Development Corporation of Elkhart County


Billions of emails are sent each day around the world, and employees of most organizations spend a good portion of their days processing email. The ability to write clear, concise, and effective emails that get the desired results is a key skill needed in all organizations. This skill-set is extremely important in a customer service role. In this workshop, you’ll learn the keys to writing effective customer service emails using multiple examples and hands-on activities.

Learning Objectives:

– Explain why effective emails are important in customer service.

– Compose a clear and concise email subject line, greeting, and closing.

– Organize and compose the body of an email effectively to get the desired result.

– Summarize best practices for writing effective emails in customer service.


Intended Audience: Customer Service and Sales Representatives who want to write effective emails.


Workshop Length: 4 hours


This event is fully booked. Please contact linda@elkhartcountybiz.com to be added to the Waitlist.

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