Writing Effective Customer Service Emails

Date/Time

Date(s) - April 13, 2022
8:00 am - 12:00 pm

Location
Economic Development Corporation of Elkhart County

 

Billions of emails are sent each day around the world, and employees of most organizations spend a good portion of their days processing email. The ability to write clear, concise, and effective emails that get the desired results is a key skill needed in all organizations. This skill-set is extremely important in a customer service role. In this workshop, you’ll learn the keys to writing effective customer service emails using multiple examples and hands-on activities.

 

Learning Objectives:

– Explain why effective emails are important in customer service.

– Compose a clear and concise email subject line, greeting, and closing.

– Organize and compose the body of an email effectively to get the desired result.

– Summarize best practices for writing effective emails in customer service.

 

Intended Audience: Customer Service and Sales Representatives who want to write effective emails.

 

Workshop Length: 4 hours


Bookings

Ticket Type Price Spaces
Standard Ticket $99.00


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