Date(s) - April 13, 2022
8:00 am - 12:00 pm
Billions of emails are sent each day around the world, and employees of most organizations spend a good portion of their days processing email. The ability to write clear, concise, and effective emails that get the desired results is a key skill needed in all organizations. This skill-set is extremely important in a customer service role. In this workshop, you’ll learn the keys to writing effective customer service emails using multiple examples and hands-on activities.
– Explain why effective emails are important in customer service.
– Compose a clear and concise email subject line, greeting, and closing.
– Organize and compose the body of an email effectively to get the desired result.
– Summarize best practices for writing effective emails in customer service.
Intended Audience: Customer Service and Sales Representatives who want to write effective emails.
Workshop Length: 4 hours