Events

Jun 2022

June 2, 2022 | 8:00 am - 4:00 pm

Effective Coaching, Communication and Listening

Effective Coaching, Communicating, and Listening are key elements toward building an intentional culture. This is a thoroughly interactive course with multiple scenarios, which allows participants to practice utilizing Emotional Intelligence and Productive Conflict Resolution with active listening, communicating, and coaching.

Participants learn how to take real-world situations and apply best practices and techniques in day-to-day activities and communications.

June 9, 2022 | 8:00 am - 4:00 pm

Combined Standard Work and Error Proofing Techniques

This is a combination of our 4-hour Standard Work and 4-hour Error Proofing courses delivered in the same day.

June 15, 2022 | 8:00 am - 12:00 pm

Managing Stress in the Customer Service Arena

Today’s customer service representatives typically have a lot to do and too little time to do it, a situation that commonly leads to stress. In this workshop, you’ll learn about how stress affects the body, and learn how to assess your own stress level. You’ll also learn tools for identifying sources of stress and learn proven techniques for managing stress.

June 16, 2022 | 8:00 am - 12:00 pm

Managing Across Generations

In the next 10 years, half of the work force will be made up of those identified as the millennial generation. Retiring Baby Boomers will be leaving the leadership ranks with more spaces than the Gen-Xers can fill and the workload will fall on the Gen-Y’s.

This workshop explores the general perceived differences between the employees from the different generations in communication, workplace improvement, and employee effectiveness.

June 21, 2022 | 8:00 am - 4:00 pm

Problem Solving Using PDCA, A3, and Root Cause Analysis

Problem Solving.  In this course, participants will learn about the Plan, Do, Check, Act (PDCA) problem solving method. In addition, participants will learn about problem solving tools and activities, including A3, root cause analysis, process mapping, cause and effect diagrams, error proofing, and others. Using a variety of real-world scenarios and hands-on activities, participants will practice implementing problem-solving methods and tools.

Objectives:

  • – Define “problem” and identify problem-solving skills.
  • – Identify barriers to problem solving.
  • – List the benefits of using a structured problem-solving method.
  • – Describe the goals of each Plan-Do-Check-Act (PDCA) step and activities that take place during each step.
  • – Define “root cause” and distinguish between root causes and symptoms.
  • – Document PDCA activities on an A3 template.

Intended Audience: Manufacturing personnel at all levels who want to learn a methodical approach for problem solving or personnel who want to improve their existing problem-solving skills.

Workshop Length: 8 hours

June 30, 2022 | 8:00 am - 12:00 pm

Productive Conflict Resolution

Conflict is a common problem in any organization that has people. Often, leaders are uncomfortable dealing with conflict because they do not have a process that keeps emotions under control. The good news is that an understanding of conflict, why it occurs, and how to manage it can help you turn a conflict situation into a positive opportunity for improvement.

Participants will also have the opportunity to identify the key skills that they can practice to improve their ability to handle conflict in a productive way.

June 30, 2022 | 1:00 pm - 5:00 pm

Productive Conflict Resolution

Conflict is a common problem in any organization that has people. Often, leaders are uncomfortable dealing with conflict because they do not have a process that keeps emotions under control. The good news is that an understanding of conflict, why it occurs, and how to manage it can help you turn a conflict situation into a positive opportunity for improvement.

Participants will also have the opportunity to identify the key skills that they can practice to improve their ability to handle conflict in a productive way.

Jul 2022

July 13, 2022 | 8:00 am - 12:00 pm

Time Management and Customer Service

The customer service environment is complex and demanding, which can make it difficult to get things done. However, as a customer service representative, how you spend your time directly affects the business and customer relationships. In this workshop, you’ll learn tools and techniques you can implement immediately that will help you get things done, making you a more valuable resource to your organization and to your customers.

July 21, 2022 | 8:00 am - 4:00 pm

Total Productive Maintenance (TPM)

Total productive maintenance (TPM) is a structured approach to equipment maintenance that strives to achieve perfect production: zero unplanned equipment failures, zero small stops or slow running, zero defects, and zero accidents. It involves personnel at all levels in the organization, including operators, maintenance personnel, and leadership.

In this workshop, you’ll learn what TPM is and how to apply it in manufacturing.

Aug 2022

August 10, 2022 | 8:00 am - 12:00 pm

Responding to Customer Complaints

Part of being in a customer service role is dealing with customer complaints, and how complaints are handled in your workplace can have lasting effects. In this workshop, you’ll learn why customers complain and techniques for effectively dealing with complaints in the customer service environment.

August 18, 2022 | 8:00 am - 4:00 pm

Cellular Flow Manufacturing

This hands-on course teaches how to link and balance manufacturing operations to reduce lead times, minimize work-in-progress (WIP) optimize floor space usage and improve productivity. The instructor will lead participants through a proven and reliable methodology for designing and implementing work cells. This training applies to both assembly and machine-based processes.

Sep 2022

September 14, 2022 | 8:00 am - 12:00 pm

Conflict Resolution Skills in Customer Service

Conflict is a common problem in any organization. Often, customer service representatives are uncomfortable dealing with conflict because they do not have a process that keeps emotions under control. The good news is that an understanding of conflict, why it occurs, and how to manage it can help you turn a conflict situation into a positive opportunity for improvement and better customer service. Participants will have the opportunity to identify the key skills that they can practice to improve their ability to handle conflict in a productive way, that will make happy, long-lasting customers.

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