May 2025
SIOP Planning: Forecasting, Capacity, and Performance Excellence - FREE Class
This 8-hour workshop provides supply chain and operations professionals with the tools and knowledge to master Sales, Inventory, and Operations Planning (SIOP). Participants will learn to improve demand forecasting, align capacity with business goals, and drive performance excellence across the organization.
Introduction to Industrial Electrical Principles and Troubleshooting (6 days) May 15 & 16, May 29 & 30 and June 5 & 6
This six-day workshop covers the foundational concepts of electricity, including terms, circuits, direct and alternating current for the first two classes. The foundational concepts of electric motors and industrial transformers in the second two classes and basic industrial print reading, relay logic, industrial controls, and numbering system in the third two classes. The course also includes numerous exercises and examples. Participants who complete this course can expect to gain knowledge and learn skills useful in an industrial environment.
Jun 2025
Customer-Focused Communication and Listening Skills
Organizations today need customer service personnel with effective communication skills, and the ability to clearly send and receive messages to and from their customers.
In this workshop, you’ll learn how to effectively communicate verbally and nonverbally as well as how to listen for maximum understanding.
Jul 2025
Introduction to Programmable Logic Controllers (PLCs) - (5 Days) July 10, 11, 16, 17, and 18, 2025
This five-day workshop provides the basic skills and knowledge you need to work with the programmable logic controllers (PLCs) found in a typical manufacturing plant. The course begins with a review of relay logic, and then you’ll learn PLC programming, including general logic, timers, counters, and math functions, followed by human-machine interface (HMI) programming.
Managing Stress in the Customer Service Arena
Today’s customer service representatives typically have a lot to do and too little time to do it, a situation that commonly leads to stress. In this workshop, you’ll learn about how stress affects the body, and learn how to assess your own stress level.
Introduction to TRIZ (Theory of Inventive Problem Solving)
TRIZ is a problem-solving and innovation methodology.
In English, the proper name is Theory of Inventive Problem Solving.
Aug 2025
Time Management and Customer Service
The customer service environment is complex and demanding, which can make it difficult to get things done. However, as a customer service representative, how you spend your time directly affects the business and customer relationships.
Sep 2025
Responding to Customer Complaints
Part of being in a customer service role is dealing with customer complaints, and how complaints are handled in your workplace can have lasting effects.
Oct 2025
Conflict Resolution Skills in Customer Service
Conflict is a common problem in any organization. Often, customer service representatives are uncomfortable dealing with conflict because they do not have a process that keeps emotions under control. The good news is that an understanding of conflict, why it occurs, and how to manage it can help you turn a conflict situation into a positive opportunity for improvement and better customer service.
